Ryumarket
Fees & Payouts

Disputing a fee or charge

Think you were charged incorrectly? Here's what to do.

1 min read

Disputing a fee or charge

If you believe a fee was applied incorrectly:

  • Open a support ticket and select category Fees / Billing.
  • Include your order ID or transaction ID and a description of the issue.
  • Our team reviews and responds within 1 business day.

Most billing issues are resolved within 48 hours. We'll refund any incorrectly applied fees directly to your wallet balance.

Still need help?

Open a ticket and we’ll get back to you fast.

Open ticket

Related articles

Fees and payouts

Understand Ryumarket's fee structure and how to withdraw earnings.

Wallet & withdrawals

Manage your Ryumarket wallet, check your balance, and withdraw crypto.